Please assist Jim with the connection of his fiber service.

From: Jim Kidd <jim.kidd@adamspg.com>
Sent: Friday, May 17, 2024 11:51 AM
To: Comcast Business <online.communications@alerts.comcast.net>
Cc: Hunter, Cicily <Cicily_Hunter@comcast.com>; Dickerson, Gary <Gary_Dickerson@comcast.com>; Radebaugh, Abigail <ABBY_RADEBAUGH@comcast.com>; Albert, Corey <Corey_Albert@comcast.com>; Bryant, Dana <Dana_Bryant@comcast.com>
Subject: [EXTERNAL] Re: Installation complete for Jones Media

I'm having some issues with the IPv4 block.

The gateway doesn't seem to be talking to my router no matter what IP in the block on 50.144.24.192/29 I give it.

Can someone check the router config on your side please?

Jim Kidd
Network Administrator
APG East - TN/NC
Greeneville, TN 37743

| APG East | APG East |

| IT Support Desk: | On Call IT Support: |

| support@apg-east.com | (302)404-0096 |

On Thu, May 16, 2024 at 9:18 AM Comcast Business <online.communications@alerts.comcast.net> wrote:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

An important message about your Comcast Business service ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

Your Comcast Business services are installed.

Customer Name:  Jones Media
Project ID:  Project3160492
Customer ID:  130273538

Now that your Comcast Business services are up and running, I wanted to remind you about your anytime, anywhere access to your entire suite of service features, which includes account information, monthly service charges and more. Simply go to My Account.

I have also provided activation details in the attached document that pertain to the locations and services associated with your order. Please make sure to review this information in addition to taking the actions listed below that are applicable to the services your ordered.

Business Internet: Get the most out of your new Comcast Business Internet service with My Account and the Comcast Business App. Review support articles for helpful information on using your equipment and managing your service.

Ethernet: If you did not activate your service while our technician was on site, please call us at 844-963-0112. As a reminder, billing will begin the day activation is complete or within five (5) business days of the initial equipment installation, whichever is sooner. For helpful details about your Ethernet service, reference the welcome guide.

Business Voice: Learn more about your Comcast Business Voice features to help your business operate more efficiently and effectively. Access your service anytime, on any device with My Account and the Comcast Business App.

Business VoiceEdge: You have online resources and a customer support team ready to assist you with technical issues as you get familiar with your new service. Take a look at our online training, self-service videos, and support articles.

Business Trunks (PRI or SIP): Your PBX vendor will need to contact us at 844-963-0112 to complete the activation process. For helpful details about your Trunks service, reference the welcome guide.

SD-WAN and/or Managed Router: Now that your underlay service has been successfully installed, I will work with you to complete your ActiveCore installation and service test and acceptance. For more details on what to expect in the process, please reference the SD-WAN and Managed Router Installation Overview.

As a reminder, billing will begin the day activation is complete or within five business days of the initial equipment installation, whichever is sooner.

If at any time you have questions about our services, please call us at 844-389-4370. You can also visit our comprehensive Support library or our Comcast Business Support Community to get answers from Comcast Business experts and customers like you.

It has been a pleasure working with you, and welcome to Comcast Business.

Sincerely,

Cicily Hunter
+1 (470) 787-8809
Cicily_Hunter@cable.comcast.com

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