Body:
We are still getting disconnection notices about unpaid bills for the old account.
Can someone check into this for us? We have been paying the new bill, but for some reason your system won't quit billing us for the old one.
Network Administrator
O: 423-359-3186
APG East - TN/NC
Greeneville, TN 37743
| APG East | APG East |
APG East - TN/NC
Greeneville, TN 37743
| APG East | APG East |
| IT Support Desk: | On Call IT Support: |
On Thu, Aug 8, 2024 at 3:08 PM White-Matthews, Denise <Denise_WhiteMatthews@comcast.com> wrote:
Hello,
As part of the EDI disconnect process, you have equipment that needs to be returned. Please let me know if a return kit is required to ship back the equipment listed below, also highlighted in the attached summary report. Thank you so much for your attention and participation.
Equipment to be returned:
Manufacturer: Ciena
Model Number: Ciena CN-3916
Serial Number: M8611914
CLLI: GRVLTNFP03W
Regards,
Denise White-Matthews Project Manager / MACD
Comcast Business Services
Virtual Location
Work Phone (224) 229-3188
Denise_WhiteMatthews@cable.comcast.com
From: Comcast Business <online.communications@alerts.comcast.net>
Sent: Thursday, August 8, 2024 1:07 PM
To: jim.kidd@adamspg.com
Cc: White-Matthews, Denise <Denise_WhiteMatthews@cable.comcast.com>; Norman, Dillon <DILLON_NORMAN@comcast.com>
Subject: Disconnect request for your Comcast Business services
Important information about your Comcast Business account
We have received your request to disconnect your Comcast Business services.
Customer Name: Jones Media
Customer ID: 130273538
Project ID: Project3863622
We understand you are disconnecting services at one or more locations referenced in the attached document.
As part of the disconnect process, you may need to return equipment that was leased from Comcast Business after the disconnection date. If you need to return equipment, choose one of the two options below:
Via mail
We can ship you a pre-paid box. Simply place your equipment in the box and follow the instructions to arrange a pickup by UPS or drop it off at your nearest UPS store location within 30 days from receiving the pre-paid shipping box.
Or, by a Comcast Business technician
If you require assistance by a Comcast Business technician for removal of equipment, please contact me and we’ll discuss the next steps in the return process.
Customer responsibilities
- If you are switching to another provider, please make sure that your new services are activated prior to the completion of this disconnect order and that you have removed your connection from the Comcast Business equipment/port.
- If equipment is not returned within 30 days after the disconnect date, charges may be applied to your account for the manufacturer’s list price of the equipment.
- All voice service disconnections or changes to voice service disconnection dates must be placed through our Advanced Voice Service team at 1-877-794-0289 for SIP and PRI products or 1-877-794-0290 for BVE products
Please contact me if you have any questions on how to proceed with your equipment returns.
Sincerely,
Denise White-Matthews
+1 (224) 229-3188
Denise_WhiteMatthews@cable.comcast.com
Do not reply to this email, as this inbox is not monitored.
This is a service-related email. Comcast will occasionally send you service-related emails to provide you with information about your service, including information about service upgrades and new benefits.© 2022 Comcast. All rights reserved.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
Comcast
One Comcast Center
1701 JFK Blvd., Philadelphia, PA 19103-2838
Attn: Business Services
Attachments: PhpMimeMailParser\Attachment Object ( [filename:protected] => ~WRD0000.jpg [contentType:protected] => image/jpeg [content:protected] => [contentDisposition:protected] => attachment [contentId:protected] => ii_191dcdd35cebee2ed7e1 [headers:protected] => Array ( [content-type] => image/jpeg; name="~WRD0000.jpg" [content-disposition] => attachment; filename="~WRD0000.jpg" [content-transfer-encoding] => base64 [x-attachment-id] => ii_191dcdd35cebee2ed7e1 [content-id] =>